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RLR UK Privacy Policy

This Privacy Policy identifies and describes the way RLR UK uses and protects the information we collect about Customers and Users. All use of RLR UK's products and services, as well as visits to our Web sites, are subject to this Privacy Policy.

The Information We Collect, How We Collect It and How We Use It

We collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:

  • Contact Information that allows us to communicate with you - including your name, address, telephone number and e-mail address
  • Billing information related to your financial relationship with us
  • RLR UK Web Site Usage, Viewing and other Technical Information about your use of our services, products or Web sites

We collect information in three primary ways:

  • You give it to us when you purchase or interact with us about a service or product we offer or provide
  • We collect it automatically when you visit our Web sites or use our services and products
  • We may obtain it from other, third party sources

We use the information we collect in a variety of ways, including to:

  • Provide you with a better customer experience
  • Provide the services you purchase and to respond to your questions
  • Design and provide new relevant services and products
  • Protect our business and IPR

Use of Location Information

When you connect to our Web sites, the location of your IP address is logged, but is not linked to you as an individual, but is aggregated for statistical purposes and is not used for any other purpose. To see the kind of information we receive, try using a tool such as MaxMind.

Online Activity Tracking and Advertising

We collect information about your activity on RLR UK Web sites for a number of purposes using technologies such as JavaScript code and server log files. We do not currently use cookies, but we reserve the right to at any point in the future without notification.

Information Sharing

We do not share your information with any outside agencies other than in circumstances such as the following:

  • Complying with court orders and other legal processes or agencies
  • Enforcing agreements and intellectual property rights
  • Obtaining payment for our services

Aggregate, non-identifying information may be shared with trusted third parties such as marketing companies working on our behalf and universities or other organisations conducting scientific research.

Safeguarding Your Information

We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax or legal purposes. We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by RLR UK. We require other companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy. We do not allow them to use such information for any other purpose.


RLR UK Privacy Commitments

RLR UK takes your privacy very seriously. Our customers want to see clear, easy-to-read information about our privacy commitments and policy. We have tried to make our privacy policy easy to read. If you have any questions or feedback on our privacy policy, please contact us. Our commitments are outlined below:

  • We will protect your privacy and keep your personal information safe. We use powerful encryption and other security safeguards to protect customer data.
  • We will not sell your personal information to anyone, for any purpose.
  • We will not disclose your information to anyone without explicit, written consent.
  • We will not use your information for marketing purposes unless you explicitly ask or allow us to.
  • Our default position is not to use or store any information. All services are opt-in.